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Identification and Ranking of Factors in Successful Implementation of Knowledge Management in Türkiyeiş Bankası: An AHP Approach

Mostafa Bahrami, Suat Oktar and Hassan Karimpour

Today the biggest goal of organizations is to define and introduce an effective knowledge management system (KMS). The purpose of this research was to identify and rank the factors in successful implementation of KMS in Türkiyeiş Bankası using AHP. This study was a descriptive survey. The population consisted of all the branches of Türkiyeiş Bankası in Ankara during the first half of 2015. Data were collected using a researcher-made questionnaire with a Cronbach’s alpha of 0.892 and were analyzed in Expert Choice using the AHP technique. The results indicated that strategy, senior management support,organizational infrastructure, incentives, human resource management, culture, administrative processes, and employee involvement were respectively the most important KM success factors.