Европейский журнал экспериментальной биологии Открытый доступ

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The relationship between internal service quality and physical education faculty members’ job satisfaction in dist. 10 of Islamic Azad University, Iran

Bai Naser, Zabihi Esmaeil, Jorabloo Masood and Sheikh Mahmood

The purpose of this study is to investigate the relationship between Internal Service Quality and Physical Education Faculty Members’ Job Satisfaction in Dist. 10 of Islamic Azad University (IRAN). The research method in this study was descriptive and correlation. Physical Education Faculty Members of Dist. 10 of Islamic Azad University (IRAN) have established statistical population of research that they all participated in the study (N=38). For this purpose, Dixie's Internal Service Quality questionnaire (2005) and Visoci and Chrom's Job Satisfaction questionnaire (1998) was used. Reliability of questionnaires after a pilot study using Cronbach's alpha test, respectively (α=0.81) and (α=0.76) were obtained. Descriptive and inferential statistics methods for data analysis were used. The findings showed that between internal service quality and job satisfaction, there is significant positive correlation (r=0/432, p<0/001). Also among internal service quality levels, positive relationship between internal service quality in organizational level and job satisfaction was significantly (r=0/627, p<0/001). Since the internal service quality positively related to job satisfaction in Faculty Members recommended that leaders and managers of universities and especially in Physical Education group in order to improve the internal service quality work.