Европейский журнал экспериментальной биологии Открытый доступ

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The relationship between organizational learning culture and internal service quality in Iran’s Ministry of Sports and Youth

Amirtash Ali Mohammad, Mozaffari Syed Amir Ahmad, Bai Naser

The purpose of this study was that the relationship between organizational learning culture and internal service quality from the perspective of sports experts of Ministry of Sports and Youth to review. The research method in this study was Descriptive and correlation method. Sports experts of Ministry of Sports and Youth have established Statistical population of research that they all participated in the study. For this purpose, Yang, et Al's (2004) Organizational Learning Culture questionnaire And Di Xie's Internal Service Quality questionnaire (2005) was used. Reliability of questionnaires after a pilot study using Cronbach's alpha test, respectively (α=0/84) and (α=0/81) were obtained. Descriptive and inferential statistics methods for data analysis were used. The findings showed that between organizational learning culture and internal service quality in sports experts of Ministry of Sports and Youth, there is significant positive correlation (rs=0/533, p<0/01). Also among learning levels, positive relationship between learning in organizational level and internal service quality was significantly (rs=0/503, p<0/01). The research findings on the importance of learning and its levels as one of the factors affecting service quality level within the Ministry of Sports and Youth underlined. Thus, leaders and HR managers should use the strategic plans for the development of organizational culture richer in order to provide higher quality services.